Help center
Frequently Asked Questions
Clear answers about Beautivo, virtual cameras, compatibility, performance, and privacy.
What is Beautivo?+
Beautivo is a real-time beauty camera app for macOS that can provide a processed camera image through a virtual camera for compatible applications.
Is Beautivo a camera recording app?+
Beautivo focuses on real-time camera processing and virtual camera output. Recording depends on the destination application used with Beautivo.
Does Beautivo record my video?+
Beautivo does not automatically record video as part of its core virtual camera workflow. A destination app may record or stream the output if you choose that feature.
Does Beautivo upload my camera feed?+
Beautivo does not intentionally upload your camera feed for storage by ONYX TECH. An embedded third-party video-processing component may connect for licensing, activation, diagnostics, resource delivery, or service operation. See the Privacy Policy. Read the Privacy Policy.
Does Beautivo work with OBS?+
Beautivo includes instructions for an OBS virtual-camera workflow. Enable the Camera Extension, then select Beautivo Virtual Camera as a video capture device.
Does Beautivo work with Zoom, Teams, or Google Meet?+
Compatibility depends on the app or browser version, macOS version, and camera permissions. Choose Beautivo Virtual Camera when the destination app recognizes it.
Why do I need to enable a Camera Extension?+
The Camera Extension allows macOS and compatible applications to recognize Beautivo as a virtual camera device.
Can Beautivo use an external camera?+
Beautivo can use supported camera devices recognized by macOS. Available formats depend on the camera and driver.
Does Beautivo support portrait cameras?+
Beautivo includes input-orientation controls. Actual output compatibility depends on the selected camera format and destination app.
Does Beautivo support 720p and 1080p?+
The reviewed release offers 1280 × 720 and 1920 × 1080 output choices. The selected camera and destination app must support the relevant workflow.
Does Beautivo support 60 FPS?+
Beautivo presents supported frame-rate options reported for the selected camera and resolution. 60 FPS is not guaranteed on every camera or Mac.
Does Beautivo use my microphone?+
The reviewed release does not request microphone permission and does not process audio.
Do I need an account?+
No account or login is required in the reviewed release.
What subscription options are available?+
Beautivo Pro offers monthly and annual auto-renewing subscriptions. Eligible new subscribers may receive a seven-day free trial. Apple shows current pricing and eligibility before purchase.
How do I restore purchases?+
Choose Restore Purchases inside Beautivo while signed in with the Apple Account used for the original purchase. Access is restored only when Apple reports an active entitlement.
How do I cancel?+
Manage or cancel Beautivo through your Apple Account subscriptions. Cancel at least 24 hours before renewal. Deleting the app does not cancel an active subscription.
How do I request a refund?+
Purchases made through the Mac App Store are handled by Apple. Refund eligibility and requests are managed through Apple’s purchase support process.
Still need help? Visit Beautivo Support or email support@onyxtech.co.th.